Return Policy

Following are the details of the return policy that is applicable for all items sold on www.Grocery99.com

In case the product you received is 'damaged' or 'defective', our friendly return policy has got you covered. However return is not applicable for change of mind.

Follow the below steps for easy returns.

Return request to be raised within 7 days of receiving the product.

You may raise a request by writing to us on customercare.rfp@gmail.com. The request should be raised within the time specified in the above schedule.

The customer has to upload pictures / images of damaged / defective products. The damage or defect should be clearly visible in the picture / image.

On receipt of the return request, we may arrange the Pickup for most of the regions. If your PIN code doesn't fall in purview or we are unable to arrange a reverse pickup for you, we'll inform you and request you to arrange the shipping from your end.

The product to be returned should be finely packed in the return package with original packing and tags.

We will process 100% refunds once we receive & review the product at our end.

The refunds are subject to the product condition and other parameters meeting our return policy.

In case you make a wrong order, you have to return the product at your expense. On receipt of the product at our end, we can refund or replace the product.

Cancellation Policy:

Grocery99 believes in helping its customers as far as possible and has, therefore, an easy return policy. However, orders once placed can easily be cancelled before shipping the product. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. You will need to send the product to the manufacturer's address. Manufacturers reserve the right to decline warranty service or change the terms of replacement warranty at any time.

Refund Policy:

Refund will be processed based on the mode of payment and Grocery99 or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts. Orders paid online using Credit Card/Debit Card/Net Banking will be refunded only to your bank account within 7-21 working days from approval of refund request.

Disclaimer :

If you have reason to believe that your Account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of your account ID, PIN, Password, or any credit, debit card number or net banking login/password, if applicable), then you agree to immediately notify Grocery99 and indemnify Grocery99 from any liabilities that may arise from the misuse of Your Account. Under no circumstances does SustainKart ask for your confidential information

1. We will never call you to ask your credit card number, CVV number, OTP, etc.

2. We will never ask you your ATM Pin or your online password

3. We will never share your details with anyone without your prior consent

Please let us know if you receive an Email / SMS / Call from anyone pretending to be from SustainKart and asking for any sensitive information. You can email us at customercare.rfp@gmail.com